Canon Powershot S100 Lens Problems

I’ve heard there were issues with Canon’s popular Powershot S100 camera and I wanted to check them out because I’d bought one for my gf just three months ago for her birthday.  I’ve seen links to the U.S. information on repairs but couldn’t find Hong Kong info.  I wrote to Canon HK and they pointed me to this statement, reproduced in full here.  It’s the same message sent to U.S. users, good to know that HK is providing the same coverage for people whose cameras are affected.  (One lesson – always buy legitimate goods with manufacturer warranty.)

To Users of the PowerShot S100 Digital Camera
Thank you for using Canon products.

It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Affected Products
Some PowerShot S100 Digital Cameras within the following serial number range:

The first and second digits of the camera’s serial number are any number from“29”through“41.”
For example: “29xxxxxxxxxx”,  “30xxxxxxxxxx”………”41xxxxxxxxxx”

(The [x] characters shown above represent the remaining characters of the product’s serial number.)

Market Support
Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.

Contact Information for Inquiries
For questions about this matter, please contact our customer service at the number below. [view the message on their web site to see the links for customer service]

Luckily, the one I bought for her does not have a serial number in this range.




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